Keenan Data Breach


SCERS has been made aware of a data breach involving Keenan, the County’s broker for health insurance and other cafeteria plan benefits, that affects County retirees. SCERS is not involved in this matter and no SCERS data was impacted. 

SCERS is providing this information to support the County’s outreach to employees and retirees.

According to a notice posted on the County website, Keenan notified the County in December 2023, that they had a cybersecurity breach beginning on August 21, 2023, through August 27, 2023.  Unfortunately, data was taken by an unauthorized party during the breach, which included County of Sacramento employee and retiree information.  Federal law enforcement was involved in the investigation, the files were recovered, and no evidence has been found to suggest the data was released. 

In response to this breach, Keenan is mailing notices to all impacted individuals on January 26, 2024, all of whom will receive free credit monitoring services.  Keenan has a website and call center available to answer any questions for impacted individuals.  Additionally, please view Frequently Asked Questions here. 

If you have questions about this breach, please contact the Keenan call center.  


Call Center:  Monday through Friday, 6:00 AM to 6:00 PM Pacific Standard Time
                         (833) 804-0859

The County is working with Keenan to ensure corrective measures are being taken in response to this incident. Keenan has implemented additional security protocols designed to enhance the security of its network, internal systems, and applications. Keenan will also continue to evaluate additional steps that may be taken to further increase its defenses.